Returns & Exchanges
If the item does not fit
You have the right of full return for 14 days with the condition of the item returned in original form; that is, unused and with all labels and packaging are retained. Of course you have the right to try the product. Due to hygiene reasons we do not include earrings of regretlaw.
Swap and return
You pay your return freight back to us. Prepaid returns are only sent out on approved complaints. In case of an approved return, the goods must be delivered to us at the latest 14 days after your post office received the package. In case of a return the first shipment of SEK 120 (150: - abroad) will be refunded if you return all the goods at the time of purchase. If you return only parts of the purchase, the shipping will not be refunded.
Once your return is administered, you will receive confirmation via mail. Administration usually takes 2-3 business days after we received your return. We will refund the original purchase price excluding shipping and handling fees.
Goods can only be returned with a return number. It is your order number that is your return number. You fill in the return slip that comes with your package. Non-returnable return note when returning is charged 400: -. If you wish to change to another product, please return your order and add a new one. Returns must not be sent against cash on delivery. If you do not have a return slip, please email email@example.com and we will send you a new return slip in pdf format for you.
We do not send any return labels to put on the package.
We advise all our customers to send their returns with PostNord's Recommended (REK). This is because you will be able to track your package and get compensation from PostNord if it would probably come away. You are legally responsible for the goods until they arrive at Monroeworld. Goods that have not arrived will not be refunded.
S-102 40 Stockholm
Open purchase/return on Christmas gifts
Items traded in December month have open purchases throughout the month. However, the return must be made by 30th December.
Complain of an item
When you receive your item, it is important that you immediately inspect it. In case of damaged parcels, you must report this directly to the delivery point. We place high demands on our suppliers and guarantee that the goods you ordered from us are delivered faultlessly. If you still have received a defect or faulty goods, we really apologize and ask you to contact our customer service firstname.lastname@example.org as soon as possible.
Describe briefly what is wrong with the product and attach a picture base. In the case of an approved complaint, we will send you a return note by mail. This return note gives you free shipping back to us, other return costs are not compensated. If a complaint dispute should arise, we always follow the recommendations of the ARN - Allmänna Reklamationsnämnden.
Care instructions for fur
The fur should only be cleaned by an authorized leather/fur specialist. Direct heat destroys the surface of the material. Avoid open fire, electric heated seats etc. Real fur can fall and have a natural appearance varied hair structure - this is not a reason for complaint. Rabbit fur can fall more than normal fur, which is natural.
We bill 400 SEK for unpaid / unsecured packages as well as package returned without completed return slip.